Agreement to Terms
These Terms and Conditions ("Terms") govern your use of MLS Group Plumbing's website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.
1. Company Information
MLS Group Plumbing is a trading name of MLS Group, providing residential plumbing services throughout London and Surrey.
Contact: 01737 511 772
Email: info@mlsgroupplumbing.co.uk
Website: www.mlsgroupplumbing.co.uk
2. Services
We provide the following residential plumbing services:
- Emergency plumbing repairs (24/7 service)
- Boiler installation, servicing, and repairs
- Leak detection and repair
- Blocked drains and toilet repairs
- General plumbing maintenance and repairs
- Bathroom plumbing and installation
3. Quotations and Pricing
3.1 Quotations
- All quotations are valid for 30 days unless otherwise stated
- Quotations are based on information provided and site inspection
- Additional work discovered during service may incur extra charges
- We reserve the right to revise quotations if circumstances change
3.2 Pricing
- All prices exclude VAT unless otherwise stated
- Emergency call-out charges may apply outside normal hours
- Minimum charge periods apply for certain services
- Travel charges may apply for locations outside our standard area
4. Booking and Appointments
- Appointments are subject to availability
- We aim to arrive within the agreed time window
- Delays due to previous emergencies will be communicated
- Access to the property and affected areas must be provided
- Cancellations require 24 hours notice (except emergencies)
5. Payment Terms
- Residential Customers: Payment due upon completion
- Commercial Customers: Net 30 days unless agreed otherwise
- Accepted Methods: Cash, bank transfer, debit/credit card
- Late Payment: Subject to interest at 8% above Bank of England base rate
6. Guarantees and Warranties
Our Guarantees
- ✓ 12-month guarantee on all labor
- ✓ Manufacturer warranties on parts and materials
- ✓ 24-hour emergency response guarantee
- ✓ Satisfaction guarantee on all work completed
Guarantees are void if: work is tampered with by others, damage is caused by misuse, or payment is not received in full.
7. Liability and Insurance
- • We maintain comprehensive public liability insurance
- • We are not liable for pre-existing defects or wear and tear
- • Our liability is limited to the value of services provided
- • We are not responsible for delays due to circumstances beyond our control
- • Consequential losses are excluded unless caused by negligence
8. Customer Responsibilities
As our customer, you agree to:
- Provide accurate information about the plumbing issue
- Ensure safe access to work areas
- Remove valuable items from work areas
- Inform us of any hazards or special requirements
- Ensure an authorised adult is present during service
- Make timely payment for services rendered
9. Health and Safety
We comply with all relevant health and safety regulations:
- All engineers are trained and qualified
- Gas Safe registered for gas work
- Risk assessments conducted for all work
- Appropriate PPE used at all times
- COVID-19 safety measures in place
10. Complaints Procedure
We aim to provide excellent service, but if you're not satisfied:
- Contact us immediately at 01737 511 772
- Email details to info@mlsgroupplumbing.co.uk
- We'll investigate within 48 hours
- Resolution offered within 7 working days
- If unresolved, escalate to management
11. Cancellation Policy
Standard Services
24 hours notice required for cancellation without charge. Late cancellations may incur a call-out fee.
Emergency Services
No cancellation fee for genuine emergencies. Call-out charge applies if engineer dispatched.
12. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of MLS Group Plumbing and protected by copyright laws. Unauthorised use is prohibited.
13. Website Use
- Information provided for general guidance only
- We're not liable for website downtime or errors
- Links to third-party sites are not endorsements
- User submissions become our property
- Misuse of the website may result in access termination
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to Terms
We reserve the right to modify these Terms at any time. Updated terms will be posted on our website with the revised effective date. Continued use of our services constitutes acceptance of the modified terms.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17. Contact Information
MLS Group Plumbing
Phone: 01737 511 772
Email: info@mlsgroupplumbing.co.uk
Website: www.mlsgroupplumbing.co.uk
Hours: 24/7 Emergency Service | Office: Mon-Fri 8am-6pm